I want your experience of buying my work to feel easy and personal. Below you’ll find everything you need to know about shipping, delivery, and returns. If you have any questions, please don’t hesitate to get in touch at florencemillardesign@gmail.com

Delivery

Delivery cost is £5 for all orders, sent via Royal Mail Tracked 24 to ensure fast and reliable delivery. This is added at checkout. You will receive tracking details once your order has been dispatched.

EU & International Orders

As a small UK business, I currently only ship within the UK, but I hope to expand internationally in the future so watch this space!

Arrival Times

Orders will be dispatched within 3–5 working days.

You can use the tracking number in your confirmation email to follow your parcel's journey. If your order hasn't arrived within the estimated timeframe, please feel free to email me and I'll be happy to look into it.

Receipts & Order Information

Once you have placed an order with me you will receive a receipt confirmation email. This should be kept in a safe place as I may ask you for information from it in any correspondence. If you do not receive this email please contact me and l will investigate and confirm that your order has been placed successfully.

Packaging

I do my best to use as little plastic as possible when packaging your order, choosing recyclable paper envelopes and paper tape wherever I can.

Prints are sold unframed and are backed with recycled card to help prevent bending before being placed in biodegradable cellophane sleeves. Every order is carefully wrapped to help ensure it arrives safely.

Medium and large prints are gently rolled and shipped in sturdy cardboard tubes.

Returns

I hope you love your purchase! However, if you have any concerns, please get in touch with me as soon as possible.

As each piece is made with care, I do not accept returns, so please read the product descriptions carefully before placing your order.

If there is a problem with your order—for example, if it is damaged during transit—please email me and I'll happily arrange a replacement or a refund. If this happens, please keep the damaged packaging and artwork, as I may ask you to send photographs so I can investigate what went wrong.

Because my work is handmade, every piece is unique and may vary slightly from the photographs shown. Please also be aware that colours can appear differently depending on your screen settings and monitor calibration.

Giving as a Gift

If you're sending your order as a gift I'm happy to include a handwritten note. Please add a personalised message at checkout.